Online request for repair
GTV has simplified the registration of repairs. In a few simple steps you can create an RMA document for our repair service.
Based on this document, our repair service can take the necessary steps to ensure that your repairrequest runs smoothly.
Do you have questions about your repair or the completion of this form?
Do not hesitate to contact our repair service by phone +32 (56) 730 737 or by
You can only register 1 product per session. Click NEXT to get started or have a look at the instruction video (65 sec) for the complete procedure.
Name + surname
Under what (company)name was this product purchased?
What do we do with your product after the repair?
pick up the repaired product from GTV
yourself - this is after a message from GTV
Send the repair
to the previously entered address
Send the repair to the
alternative address below
Company or name
What product are we talking about?
Type (or description)
Contents of the package that you will deliver
Note here all the accessories or items that you will add to your repair.
For example if you will deliver the device including all accessories (complete box) or only with the charger.
This ensures that we can check on receipt which goods we must receive.
Description of the problem
Note down all possible information that can help our repair service further to check or solve the problem.
If you register a device that is provided with a password or lock code, please do not forget to note the password here so that our repair service can access the device.
Please read the conditions below. By clicking FINISH you agree to the conditions and register your device. You will receive a PDF that you must print and add to your faulty device.
1. Every repair must be registered in advance on the my.gtv.be website, with a clear error description. 2. Transport costs to GTV are for the customer. The repair is returned at the expense of GTV if the device is covered by a guarantee. Any working hours at the customer are executed in managed Eventuele werkuren bij de klant worden in regie uitgevoerd. 3. GTV cannot be held responsible for data loss or software installed by third parties. 4. The repair cannot be performed within the warranty conditions in case of oxidation or corrosion, accidental or intentional damage (including broken screens, visible or not), negligence, abnormal conditions of use, non-compliance with the manufacturer's instructions (regardless writtqsen or oral instructions), misuse, changes or damage by third parties. 5. Batteries are never covered by the warranty. 6. The repair price of the repair remains at the expense of the customer if the device does not fall within the warranty in accordance with the conditions established by the manufacturer. 7. The warranty cannot be invoked if the full price for the product has not been paid. 8. If a device does not fall within the warranty conditions, a quote with an estimation of the repair costs is automatically established. A repair less than 100 euros excluding VAT is carried out immediately and without a quote. The quote is subject to change and may change if other defects are found during the repair 9. If a price offer is refused, the customer can refrain from further services by GTV. In this case the research costs must be paid. The research costs amount to a minimum of 35 euros, this amount consists of a minimum of 20 euros research costs and 15 euros transport costs, these prices are excl. VAT. The customer can also choose to have the device destroyed, in this case the costs will be canceled. 10. Without a previous diagnosis of the device, no price can be given for a non-warranty repair. 11. If there is no response to the quote, the device will become the property of GTV 6 months after registration date on my.gtv.be. 12. GTV cannot be held responsible for a delay or for other problems with regard to the devices that are handled by the manufacturer's external repair service. 13. Every repair has a warranty of 2 months after the repair date, if it concerns the same error as before. 14 If the repair has not been registered by the customer, GTV will register it at the price of 25.00 excl. VAT per repair 15. If the customer chooses not to provide an error message, GTV will determine the error itself at the price of 25.00 euros excl. VAT. 16. If you don’t have a maintenance contract or support subscription, registering handsets will always be charged. The warranty in accordance with the manufacturer or any estimate only applies to the repair of the device.
By clicking on FINISH you agree to the above conditions.
GTV - Gentsesteenweg 125 - 8530 Harelbeke -